FAQ: When You Perform A Room Move, Opera Will Automatically Reassign An Available Room.?

When you perform a room move Opera will automatically assign an available room?

Once OPERA has auto assigned rooms to all arriving guests, it is not possible to unassigned the rooms until the guest arrives. OPERA automatically assigns rooms to guests at check in if there one available.

Which reservation option will display which user Cancelled a reservation?

To see the full cancellation history for the guest, (that is, all the guest’s past canceled reservations), select Reservations > Update Reservation to display the Reservation Search screen.

What opera functionality can be used to pass along internal information between shifts?

The Log Book function is available when the GENERAL > LOG BOOK application function is set to Y. For example, the log book can be used to record “FYI” details and advisories for pass-along between shifts.

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What option would you use to copy an existing reservation?

Use the add on option as a shortcut for duplicating an existing reservation, even if the reservation has been canceled, a no show, due out, or checked out. This option is useful, for example, if a guest asks for an identical (or nearly identical) reservation for a future stay.

How would you handle a guest who was not happy with the room they were checked in to?

How would you handle a guest who was not happy with the room they were checked in to? If a guest arrives early to check in and there are no rooms currenty available, select the option to let housekeeping know that there is a guest waiting for a clean room.

How do you make an out of order room in opera?

The Out of Order/Service option is also available via Sales & Catering > Miscellaneous > Out of Order/Service when the OPS_ OPERA Sales & Catering license is active. The Out of Order/Service option lets you take the room out of order or out of service and enter a reason for doing so.

Which housekeeping discrepancy applies when the housekeeping status is occupied but the front desk status is vacant?

Possible room discrepancies. Sleep is displayed in the Discrepancy column if the Housekeeping status is occupied and the Front Office status indicates that the room should be vacant.

Which opera quick key starts a new reservation?

Dashboard 2 ( Ctrl+F4 ) The Dashboard screen (Miscellaneous > Show Quick Keys > Dashboard) is a single-screen view of essential reservation related data available by pressing the Ctrl+F4 quick key from anywhere within the OPERA application.

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How many windows Folios can a guest have on their reservation?

Choose Folio Windows to Print Use this screen to choose whether you want to print all guest folios (up to four for each guest) or only the folios with an open balance. All Windows. Select this radio button to print folios for all windows on the guest Billing screen.

How do I refund a guest on Opera PMS?

Refunding Deposits

  1. From the chosen reservation or PM account, select ‘Options’
  2. Select Deposit/CXL.
  3. You can also select the red deposit/cxl bar from the bottom left of the reservation screen.
  4. From the deposit/cxl screen, you will see all collected deposits and deposit rules.
  5. Enter the amount you wish to refund.

What does no post mean in opera?

Some of these features may also be controlled from other points within OPERA. For example, the No Post check box may also appear on the Reservation screen More Fields tab. The following options may be set using this screen. No Post. Select this check box to prevent automatic interface posting to this folio.

What is add on reservation?

Use the add on option as a shortcut for duplicating an existing reservation, even if the reservation has been cancelled, a no show, due out, or checked out. This option is useful, for example, if a guest asks for an identical (or nearly identical) reservation for a future stay.

Which function would you select to see a summary of stay statistics for an individual profile?

The Stats & Info screen offers a concise summary of stay and revenue statistics for the current profile. To access this screen, select the Stats & Info tab from the Profile screen. This summary is available when the Profile>Statistics application function is set to Y.

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What is a rate query reservation?

This option lets you see at a glance which rates are available for each room type on any given arrival date, departure date and number of persons. The rate query is like a mini-reservation. You enter the arrival date, number of nights, departure date, number of adults (per room) and number of rooms.

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